Privacy Policy

Effective Date: 5/12/25

The Highland Clean (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://www.thehighlandclean.com.

1. Information We Collect - We may collect the following information when you visit our site or contact us:

● Personal Information: Your name, email address, phone number, and property details when you request a quote or book a service.

● Technical Data: IP address, browser type, pages visited, and device information through cookies or analytics tools.

2. How We Use Your Information - We use your information to:

● Respond to service inquiries or quote requests

● Provide scheduled cleaning services

● Send updates, service reminders, or promotional offers (you may opt out at any time)

● Improve our website performance and customer experience

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking

Our website may use cookies or analytics tools like Google Analytics to track site performance and user behavior. This helps us improve user experience. You can disable cookies in your browser settings.

4. Sharing Your Information

We may share your data with:

● Service providers or contractors performing cleaning work on our behalf

● Legal authorities if required by law

All shared data is protected with reasonable confidentiality and security measures.

5. Data Security

We take appropriate steps to protect your information from unauthorized access, misuse, or disclosure. While we follow industry best practices, no online transmission is 100% secure.

6. Your Rights

You have the right to:

● Request access to the information we hold about you

● Correct or update your personal data

● Opt out of marketing communications

● Request deletion of your information (where legally allowed)

Contact us at the email below to submit such requests.

7. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted here with the effective date updated at the top.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

The Highland Clean

📧 info@thehighlandclean.com

🌐 https://www.thehighlandclean.com

WHAT WE DO WITH YOUR INFORMATION?"

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing & Text Messaging: With your permission, we may send you emails about our store, new products and other updates.

"HOW DO YOU GET MY CONSET?"

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD PARTY SERVICE

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.